Booking Policy

All guests are required to have a credit or debit card on file to book reservations. Online, phone and text reservation requests all welcomed!

Cancellation Policy

Due to the high demand of our service providers, we require a 24 hour notification when canceling or rescheduling your reservation. Reservations 3 hours or longer, we require a 48 hour notice. Due to the increased volume of no show/last minute cancellation appointments, we require a credit card on file to hold your future reservation. The card on file will be charged 100% of the value of the booked services, in the event that the proper amount of notice is not given for a reschedule or cancellation.

Children

We love children! For their safety and the comfort of other guests, we ask that children visit the salon only when they have an appointment.

Additional Guests

Our studio welcomes you! Please enjoy your services without any additional guests due to limited space.

Late Policy

Our scheduling is designed to provide adequate time to complete your services. Late arrivals will be accommodated or rescheduled at the discretion of your service provider.

Exchange/Refund

We believe in the quality of the products we carry. If you are not satisfied with any retail product, please return it to the salon within two weeks of the purchase date for exchange toward any retail product. Refund may given to any unopened, unused product within 2 weeks of purchase.

CONFIDENTIALITY/PRIVACY POLICY

We know privacy is equally as important to you as it is to us. Studio 5 Glam Co will not share or sell guest information to any outside party, and collection of personal information is for client profile services only. Online bookings are through a secure site and credit card information is never visible in the client profile. Personal data collected is for information notification such as email and text confirmations, generic feedback purposes, and for general statistical analysis of use of the site and user improvements.